Revaz Eristavi

Revaz Eristavi Entertainment Manager
	Rue De La Forge 2/1 4260 Braives Belgium Phone: +32 494 211 225 Email: eristavi@gmail.com	Date of birth: 15/09/1980 Nationality: Belgian Marital status: Married Driving License: A/B

SKILLS

• 19 years of experience in catering and management
• Polyvalence in hotel management such as team leading, event organization, guest services, public relation, front office and leisure activities.
• Strong analytical skills and the ability to develop innovative tactics to resolve problems.
• Positive approach to employee relations and guest complaints.
• Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.
• Good IT knowledge. (Fidelio, PeopleSoft, Opera, SISCO, Microsoft Office, Operating systems.)

EDUCATION

• 2009    E-Learning Training “Management Skills for Hotel industry”
• 2006    E-Learning Training for Fidelio, Database Management, SISCO and Oracle.
• 2002    Graduate in Berlitz for Languages and Public Relation
• 2001    National Academy of Art and Theater
• 1999    Conservatory of Georgia “certification – Master of Arts”
• 1998    1^st Gymnasium school of Tbilisi

LANGUAGE SKILLS

• Spoken, Written and read “Fluent Knowledge”
  English, German, Russian, Georgian and Turkish.
• Spoken and Read “Good Knowledge”
  French, Ukrainian.
  
• Spoken “Basic knowledge”
  Italian, Dutch.

AWARDS

• Department Manager of the Year 2006 Cephalonia Palace Hotel Greece.
• Employee of the Month August 2001 Turquoise hotel Turkey
• Employee of the Month June 1997 Club Lykia World Turkey

PROFESSIONAL EXPERIENCE

Grecotel Daphnila Bay Thallaso – Greece Corfu 2010 – Present

Entertainment Manager

• Management Collaboration with other hotel departments
• Organize daily and night events, events for kids and other activities
• Recruit and monitor relevant staff for their specific operations
• Deal with customer queries and complaints
• Reporting to General Manager
• Maintain and improve statistical records
• Guest satisfaction increased from 45% to 96% for the season 2007 with100% in July and August.

Kalimera Kriti Hotel – Greece Crete 2007 – 2009

Entertainment Manager

• Managing and training Guest Relations, Leisure department and information center.
• Employ and train over 20 hotel representatives
• Organize daily and night events, events for kids and other activities
• Recruit and monitor relevant staff for their specific operations
• Deal with customer queries and complaints
• Reporting to General Manager
• Maintain and improve statistical records
• Guest satisfaction increased from 45% to 96% for the season 2007 with100% in July and August.

Cephalonia Palace Hotel – Greece Cephalonia 2005 – 2006

Department Manager

• Managing the entertainment department, public relations and night shift.
• Employing and training over 20 representatives, including guest relation and sometimes front office.
• Organizing daily and night events, kids club and other activities.
• Recruit and monitor relevant staff for their specific operations.
• Deal with customer queries and complaints.
• Planning and realizing new projects
• Reporting to General Manager

Asteria Club and Hotels – Turkey 1998 – 2004

Entertainment Manager

• Managing the entertainment department
• Trained over 150 hotel representatives during 5 seasons
• Organizing daily and night events, kids club and other activities
• Ensure events and conferences run without interruption
• Supervise the supplies and furnishings
• Planning and realizing new projects
• Reporting to General Manager

Turquoise Hotel – Turkey 2001 – 2002 winter season

Entertainment Manager assistant

• Starting as responsible of Kids Club and achieving department manager assistant’s position
• Award Employee of the month organized under ISO9001 HQMS.
• Manage the weekly program (daily, night and kids Entertainment)
• Recruit and monitor relevant staff for their specific operations.
• Plan work schedules as per requirement.

Club Robinson Lykia World – Turkey 1996 – 1998

Hotel Representative

• Organizing daily sport activities
• Participating in night shows and events
• Providing guidance and information to the guests about the hotel and social events

Turtel Sorgun and Turtel Side – Turkey 1992 – 1995

Student representative

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